Heat Caution and Summer Care

The product melted, can I have a refund?


Iris Botanicals Brands cannot accept returns or apply refunds if products are left outside to melt. During the hotter seasons, packages with Butters should be swiftly taken inside upon delivery, so please make sure to keep an eye on your tracking sent via the shipping tracking email. However, you should not be discouraged. They can easily be transformed back to a more solid form by refrigeration or just storing them in a cool, dark place.

NOTE: Due to the fragility of the Butters during the hotter seasons, we use Priority Shipping on all packages including Body Frostings and Hair Butters.